Managing diversity is about making the most of all the talent inside an organisation to improve the products and services delivered to customers. Customers come from different groups of people with different ideas about what is good for them. Organisations that tap into the breadth of talent that each group of employees has to contribute are in a better position to anticipate, understand and meet the diverse needs of their customers.

This approach to the management of diversity is the basis of Tapping into Talent: The Review Guide, a self paced learning tool and resource for HR professionals; equity and diversity practitioners; and managers in both public and private sector organisations.

The Review Guide instructs the reader in how to systematically review an organisation's capacity to use workforce diversity to its advantage. The Guide uses a Process Map that follows a four-part review process from beginning to end. Each part has learning objectives for reviewers, self paced learning activities and exercises designed to help reviewers gain new insights into workforce diversity. There are tools, tips and detailed resources to assist the reviewer adapt the review process to suit the particular needs of their organisation.

Where Can I Get The Review Guide?
The Review Guide can be purchased as a separate item or is provided as part of the associated two day training course, Tapping into Talent: Conducting EEO and Diversity Reviews. This is workshop-style training where participants are encouraged to apply their own experiences to the process in the Review Guide. Training is enhanced by the exchange of ideas and the many practical examples that the presenters use throughout the course.

For further information contact The Office of EEO.